Field service providers can scale their operations in one of two ways. They can grow their workforce larger, so they can handle more new projects and service more customers. Or they can make operations more efficient, allowing them to perform more work with the same number of personnel. Since the current labor shortage will likely…
For cannabis growers and producers, streamlining production to drive profitability is about end-to-end planning. It starts with forecasting sales to plan the resources (people and equipment) you need so your growing and production processes meet the customer demand. Along the way, you need to factor in state testing and quarantining requirements as well as how…
Ask your field service technicians what they like most about their jobs, chances are good they will tell you, “Just get me in front of our equipment and let me do my thing!” When you follow that question by asking your technicians what they like least, you will likely get a mixed set of answers.…
Any service professional who has ever delivered services in the field appreciates the value of having a truly robust work order to work from. The most important tool for any service professional is information, about their customer, about the unit or units under repair, about the initial problem report, about the service history of the…
Low first-time fix rates on service incidents are a major headache for commercial HVAC firms. In addition to upset customers, extra costs are incurred as technicians go back to customer sites again—and maybe even a third time—to remedy the situation. Some cases of failed first-time fixes occur when technicians arrive too late in the day—perhaps…
Field service managers at commercial HVAC firms juggle a lot of balls to stay on top of all the work orders that come their way. From new installations to scheduled maintenance, break/fix, and warranty fulfillment, it’s difficult to know what each day will bring. Inevitably, the unexpected happens—whether it’s a down system, replacement parts that…
In the context of project-based work, capacity describes the maximum amount of work you can take on and complete within a specific time-frame. Capacity planning is used to determine whether you have the resources and skills available to do said work. In other words, it’s about looking ahead to ensure that your firm has the…
Proactive resource planning is crucial to the success of any project-based organization. There’s a lot on the line. Get it wrong, the business loses money, credibility, and potentially, even fails. Poor resource planning triggers destructive ripples across the entire organization — dealing multiple blows to the bottom line. For example, if you underestimate the resources…
Technology plays a key role in the business success of greenhouse growers by helping control costs so they can provide plants, flowers, shrubs, and trees to customers at a reasonable profit. Technology also delivers real-time access to information, which drives faster decision-making so your team can deliver a higher level of service to customers and…
By Todd Waterman, Velosio Solution Architect How you use or don’t use technology has a direct impact on your business. During conversations with hundreds of greenhouse growers over the past five years, we have identified three common factors that keep holding growers back from running their operations efficiently: Manual processes to input data and generate…
