For years, we’ve seen a barrage of grim statistics suggesting that digital transformation fails are an inevitability. There’s this classic from McKinsey that dates back to at least 2016: “70% of DX initiatives fail” dates back to at least 2016. And this one from a 2017 Bain survey: just 5% of DX projects met or…
Artificial intelligence (AI) is easily the most important enabler – no, accelerant – of digital transformation. We’ve watched these predictions play out in real-time – amid conditions no 2010s-era alarmist could possibly have imagined. The point is, coping with the challenges we anticipated, plus all of the post-COVID chaos we didn’t, is a lot for…
Whether you know it or not, your customer experience and digital transformation strategies are one and the same. Customer expectations have always been the driving force behind digital transformation initiatives (at least the successful ones). See, at its core, digital transformation is all about using technology to keep pace with ever-evolving (and ever-escalating) expectations. And…
Forward-looking professional services firms are capitalizing on new opportunities to leverage technology to align around new needs and shift to outcome-based operating models, and deepen client connections. They understand that responding to new challenges isn’t really about data or algorithms, it’s about maximizing the resources they have to provide more value to the people they…
During the July Microsoft Inspire conference for Microsoft partners, CEO Satya Nadella delivered the keynote address focusing on the theme of companies can “Do More with Less” when it comes to IT initiatives. Along those lines, Nadella emphasized five digital imperatives customers need to achieve: Nadella also underscored how these five imperatives go beyond digital…
Digital transformation is no longer a luxury reserved for enterprises with deep pockets. For better or worse, it’s a universal requirement — a matter of survival for any business, regardless of size, trying to make it in this wild, uncertain digital environment. Luckily, digital transformation for SMBs is more accessible and affordable than ever. But…
Digital transformation doesn’t offer much of a competitive advantage these days. It’s become this basic competency for running a business — any business — in this wild and complex digital landscape. Put another way, your future survival depends on it. Digitize or die. Yet despite the grim realities dominating the DX conversation and accelerating investments…
The professional services industry will embrace digital-first revenue business models and business practices. AI and automation will take on a greater role. Data continues its reign as “king.” Remote work is here to stay. We’re watching these predictions take shape in real-time. At the same time, the future of the professional services industry has never…
Professional Services Firms need to evolve ASAP — both to help their clients respond to disruptive forces and remain competitive amid rapidly changing conditions themselves. Most business leaders know that something needs to change, yet struggle to define what needs to happen, much less how to put plans into action. Below, we’ll look at some…
Technology continues to shape the professional services industry in profound ways. For starters, cloud-based productivity apps and communication tools have given firms the ability to work remotely and engage clients in new ways. Advances in AI and machine learning can automate back-end processes that keep employees from performing valuable work — and as a result,…
