Author: Phil Wittmer

Two years into the pandemic, organizations need to accept that it’s time to ditch temporary solutions and invest in digital collaboration tools that actively generate value. And that means going beyond ad-hoc upgrades that support one team or a specific process. Everything is connected. And as such, improving collaboration needs to happen on a holistic…

Microsoft offers two different versions of D365: Business Central (for SMBs) and Finance & Operations (for enterprise users). For the most part, both versions promise the same general benefits. Both are industry-agnostic, customizable, and designed to unify all data, processes, and apps in one central hub. And that unity part is crucial, as it enables…

Professional services firms often struggle to deliver projects on-time and on-budget for several reasons. Complex projects have lots of moving parts – making it difficult to generate accurate estimates, timelines, and budgets. Communication issues can lead to delays or expensive rework. Firms might offer discounts to keep clients happy when projects hit a snag. The…

Historically, business productivity has been defined as the ratio of inputs and outputs. However, firms are increasingly pushing optics and outdated metrics aside in favor of outcomes. See, business productivity isn’t just about looking busy or checking more items off of a to-do list. Instead, firms must focus on finding the most effective tools and…

Culture is a foundational part of any business — and investing in making it better benefits firms on multiple fronts. Happier employees deliver better client experiences, are more likely to stick around, and are eager to learn new skills and collaborate on innovative solutions. For professional services firms, culture is especially critical when it comes…

Proactive resource planning is crucial to the success of any project-based organization. There’s a lot on the line. Get it wrong, the business loses money, credibility, and potentially, even fails. Poor resource planning triggers destructive ripples across the entire organization — dealing multiple blows to the bottom line. For example, if you underestimate the resources…

Technology continues to shape the professional services industry in profound ways. For starters, cloud-based productivity apps and communication tools have given firms the ability to work remotely and engage clients in new ways. Advances in AI and machine learning can automate back-end processes that keep employees from performing valuable work — and as a result,…

The forces transforming today’s professional services landscape – are familiar ones. We’re talking: digitization, the shift toward data-first business strategies, our collective post-COVID recovery, and so on. You know, those same disruptive forces redefining all sectors from manufacturing and retail to healthcare and tech. These disruptors may sound like old news, and in some ways,…