In choosing the proper IT infrastructure for your wholesale distribution company, you need to first understand your options, and the pros and cons of each type of architecture. The technology landscape and options can be confusing. In this post, we take a look at three common methods wholesale distribution companies use in structuring their IT…
The capability to leverage business intelligence and business analytics tools is critical for distributors. Intelligence helps you understand how well you’re operating and the reasons why. Analytics helps you predict what will happen and make the necessary adjustments ahead of time to achieve your business objectives. You can determine how things are going with vendors,…
Resource routing and project management are some of the most important capabilities a field service provider needs to possess. This guide explores best practices for coordinating everything from routine calls to complex field service projects. Your bid was successful, the customer accepted your quote, and you secured the contract on a major new project. That’s…
Customers are accustomed to integration at every level. Virtual home assistants connect everything from refrigerators and thermostats to your customers’ phones. They fully expect a smooth technology experience when making purchases from you, including accurate inventory, correct pricing, and up-to-date product information. If that doesn’t happen, your sales and your bottom line will suffer. If…
COLUMBUS, OHIO MARCH 1, 2023 — Velosio, a technology partner specializing in cloud software solutions for midmarket companies, today announced an industry-leading 96% client retention for its Microsoft clients, unprecedented for the marketplace. Employee reviews of the company were also 96% positive, which is exciting for such a high-growth company. With over 30 years of…
The modern ERP system is often described as the “central nervous system” of the enterprise or the “foundation for digital transformation.” And for good reason. See, ERPs offer a single platform for integrating data and processes across the entire business. And – it’s that particular quality, unity, that sets it apart from other IT investments,…
If you have multiple silos of customer data—Excel spreadsheets, a marketing database, an e-commerce website, and an accounting system—it’s difficult to get a 360-degree view of customers. You spend endless hours trying to identify buying habits so you can target customer segments with specific messaging. Think about the time you spend in a day, a…
It doesn’t matter how big, small, or impactful the proposed change, getting stakeholders on-board will always be the first major hurdle you face in your transformation journey. Now, the problem is, change is something that people tend to fear and actively avoid. Unless you can put employees at ease and prove your “big idea” is…
In this blog series, and the accompanying eBook, The Future of Commercial Field Service Companies, we’ve been highlighting how technology can help field service companies attract and retain qualified employees, elevate the customer experience, increase worker efficiency, and boost profitability. In this final installment of blog series, we touch on what we think may be…
Carolyn Norton 00:11 Hello, happy campers. This is your host, Carolyn Norton. And in our last episode, we cover how to get back on track after you survive a big disaster. A lucky few can come out ahead after such an event. But how can organizations become proactive instead of reactive? Joining us today on…