As a Microsoft partner, we’re often asked by prospective clients why they should consider Microsoft Dynamics 365 CE (short for Customer Engagement, and formerly CRM) over other leading competitors. There used to be a saying, “Nobody gets fired for choosing IBM” — a reference to the company’s early domination of the server market and reputation…
In the modern workplace, collaboration between remote and hybrid workers is not just a convenience; it’s a necessity. Today, 54% of remote-capable workers are hybrid workers, and they acknowledge that collaboration tends to be more difficult online, with only 35% reporting collaborative work is best done remotely. Leaders and managers further emphasize the point, stating…
Background The Milgro Nursery team is proud of its superior quality of potted floral and innovative marketing concepts. Milgro promotes plants and flowers as a lifestyle and is constantly trialing and researching new products to bring to its customers, including big box retailers like Walmart, Kroger, and Trader Joe’s. Milgro has a rich history of…
Technology is transforming field service management in big ways. It’s shattering long-established norms and dismantling service models that, for better or worse, have been with us for decades. We’ve already seen similar transformations play out in other industries. It’s just that, the field services sector, as a single entity, is at least a decade late…
What will Your Nurseries or Greenhouses Yield this Year? That’s the million-dollar question for every nursery or greenhouse grower right now. You need to know what quantities can be expected for each flower, plant, shrub—whatever it is that you grow. It’s not so easy with the extreme climate swings you sometimes have to deal with. And…
ERP for Small Businesses The common misconception that Microsoft Dynamics 365 Business Central is too complex for small and medium-sized companies is a narrative that needs to be set straight. Many small business owners stay away from exploring the benefits of this robust platform due to the myth of complexity and scale. However, Dynamics 365…
Creating a change management strategy for a hybrid work environment involves careful planning, communication, and implementation to ensure a smooth transition. Big organizational change is always challenging. It forces people to confront uncertainty and make themselves vulnerable in a situation where making the wrong move might put their reputation and livelihood in jeopardy. Here, we…
Dynamics 365 Customer Insights Unifies Marketing and Data for Enhanced Customer Experiences Dynamics 365 Marketing and Dynamics 365 Customer Insights are now available as a unified product known as Dynamics 365 Customer Insights. The separate applications will be rebranded as Dynamics 365 Customer Insights-Journeys and Dynamics 365 Customer Insights-Data. To help your business leverage the…
As with other Dynamics 365 products, the new functionality announced by Microsoft for Dynamics 365 Customer Service in 2024 Release Wave 1 emphasizes artificial intelligence (AI). This includes infusing generative AI through Microsoft Copilot into customer, agent, and supervisor workflows. The technology will enable internal users and customers to submit prompts that generate suggestions and…
Increase Sales Productivity to Enhance Customer Interactions With Microsoft announcing the coming attractions of 2024 Release Wave 1 for Dynamics 365 Sales, organizations can supercharge the productivity of their sales teams. Microsoft is enhancing data and workflow integrations that enrich prospect and customer insights by leveraging next-generation artificial intelligence enabled by Copilot, which is integrated…