Modernized User Experiences and Workflow Infused with AI The 2024 Release Wave 1 of Microsoft Dynamics 365 Field Service brings the next generation of modern, task-oriented experiences driven by artificial intelligence. Powered by Microsoft Copilot integrated with Teams and Outlook, Field Service will feature improved work order experiences for service managers and frontline workers. In…
Copilot AI Delivers New Capabilities for End-Users and Developers One of the key benefits of using cloud applications is the constant roll-out of new features. A prime example is Microsoft’s recent announcement of the 2024 Release Wave 1 updates for Microsoft Dynamics 365 Business Central. From April through September, you can expect to see a…
In today’s competitive business landscape, sales professionals are constantly seeking innovative ways to gain a competitive edge and drive revenue growth. One powerful strategy that has emerged in recent years is the integration of social selling techniques with traditional CRM platforms. By leveraging the wealth of data and networking opportunities available on platforms like LinkedIn,…
Are your resources and rate structures optimized for profitability? In the professional services industry, where time is money, ensuring profitability requires careful planning and execution. Many firms rely on billable hours to generate revenue, but simply maximizing billable time isn’t enough. This blog explores two key drivers of profitability: rate structures and resource utilization. We’ll…
Where Dynamics 365 Finance & Operations tackles, well, finance and operations, Dynamics 365 Customer Engagement, or D365 CE, extends the core platform – bringing that same data-driven precision and baked-in AI to all “people-centric” parts of the business. D365 CE is a collection of interoperable data management and CRM apps used to manage customer relationships,…
Microsoft Dynamics 365 is a total game-changer for hybrid organizations. It’s a comprehensive ERP platform that does all of the “usual ERP stuff” – managing finance and backend operational functions such as inventory, manufacturing, procurement, human resources, etc. – but also so much more. Dynamics 365 unifies all departments, functions, and line-of-business apps into one…
ServiceMax and Dynamics 365 Field Service are both powerful field service management (FSM) platforms, designed to be leveraged within a composable, cloud-based ecosystem. While they do serve slightly different target markets, there’s a decent amount of overlap between D365 Field Service and ServiceMax re: end-to-end service management, use cases, and customization options. Look beneath the…
Future of Enterprise Resource Planning (ERP): 8 ERP Predictions For decades, the ERP has mostly stayed out of the spotlight, but what is the future of ERP systems? Organizing and orchestrating from behind the scenes, ERPs have long been a steady source of support for all digital strategies. While ERPs are clearly very important, they’re…
ERP automation offers many benefits for organizations. Streamlined processes, increased accuracy, cost savings, enhanced security, more reliable insights, the list goes on. By leveraging automation, organizations have an opportunity to optimize core operations, fuel growth, and stay ahead of competitors in this complex environment. This article looks at the benefits ERP automation brings to the…
Investing in a fully-integrated digital ecosystem is one of the best ways to build the resilience, flexibility, and agility it takes to succeed in this new low-code, generative AI landscape. This is true for any business – whether they’re fully-remote or doubling down on their commitment to the in-person 9-5. But, for those orgs charting…