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What is the Advantage of Using a Fully-Integrated Cloud-Based Data Analytics Platform?

This idea that big data and cloud-based analytics have the power to transform entire organizations–and industries–is old news. Today, most companies run several cloud-based analytics solutions to understand their customers, run marketing campaigns, and improve everything from sales tactics to production processes. But for many orgs, there’s still a gap between implementing cloud analytics and…

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woman making remarks to a man on laptop about digital transformation initiative

5 Ways CEOs Can Foster a Culture that Embraces Digital Transformation

Digital transformation is no longer an option – it’s a necessity. If businesses want to remain relevant and competitive, they must go digital. And it’s up to their leaders to get them there. CEOs play a critical role in driving digital transformation initiatives within their organizations. But creating a culture open to transformation can be…

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Chart showing business solutions and successes

How to Create a Unified View of Customers in Dynamics 365 Field Service

Creating a unified view of customers is essential for delivering exceptional service and building long-lasting, mutually beneficial relationships. However, creating a unified view of everything about your customers is easier said than done, especially if your field service company relies on a mishmash of different applications with data stored across many different systems. Dynamics 365…

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The Benefits of Combining Microsoft 365 With Dynamics 365

The Benefits of Integrating Microsoft 365 With Dynamics 365

Microsoft designed its various productivity platforms to bring out the best in each other. For example, Microsoft Dynamics 365 becomes a much more powerful resource when connected to Microsoft Excel, Word, Outlook, SharePoint, OneNote, Power BI, and Teams. Here are some ways that you can combine Microsoft 365 (formerly Office 365) with Dynamics 365 for…

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Customer Relationship Management

How to Improve Customer Retention with These Tips and Strategies

While attracting new customers is important, retaining existing ones is often more cost-effective and reliable for sustaining revenue over time. Businesses that excel in customer retention build long-term relationships and benefit from increased customer loyalty, repeat business, and positive word-of-mouth referrals. Dynamics 365 Sales is a powerful tool designed to help businesses increase customer retention…

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CoPilot Jumpstart

How AI is Changing Decision-Making for Mid-Market Companies 

For mid-market companies, Artificial Intelligence (AI) offers a unique opportunity for growth and innovation. Typically identified with revenues between $10 million to $1 billion, mid-market companies have more resources than small businesses but less than large corporations. AI is a game changer, enabling them to scale rapidly with a relatively small investment. Deloitte’s Mid-Market Technology…

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Operations team going over their business processes.

A CSO’s Roadmap to Building Better Sales Forecasting with Dynamics 365 Sales

You may have reliable data collection tools that provide a highly granular view of your past performance. That is important, of course, but knowing where you have been is only so useful. Your business software should also be able to help inform where you are going. Consider this: Companies that move from legacy manual forecasting…

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Sales team in a meeting

How Can Sales and Marketing Work Together with Dynamics 365 Sales

The boundary between sales and marketing teams continues to blur in many organizations. And with good reason: close collaboration is critical to business success. When sales and marketing work together seamlessly, they create a unified strategy that drives customer engagement, improves lead quality, and ultimately boosts revenue. It’s no wonder that over 78 percent of…

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CRM Software Solutions Throwdown — Salesforce Versus Microsoft Dynamics 365 CE Features and Price

How to Improve Sales Performance with Dynamics 365 CRM

It is cutthroat out there. Across sectors, we are seeing tighter margins and increased competition. That means businesses must constantly seek innovative ways to enhance their sales processes, engage more effectively with customers, and, ultimately, drive growth. Dynamics 365 CRM is a comprehensive sales and customer management solution designed to meet these demands head-on. It…

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Digital NEXT Roadmap

Microsoft Power Pages Pricing, Capabilities and Benefits

What is Microsoft Power Pages? Microsoft Power Pages is a secure, enterprise-grade, low-code software as a service (SaaS) platform for creating, hosting, and administering modern external-facing business websites. Whether you’re a low-code maker or a professional developer, Microsoft Power Pages empowers you to rapidly design, configure, and publish websites that work across web browsers and…