It’s All About Improving Agent and Customer Experiences When businesses focus on streamlining their service processes, they make things a lot easier for their service agents. That enables the agents to deliver great service, which forges long-term customer relationships. Streamlining customer services is what Microsoft Dynamics 365 Customer Service is all about. The solution enables…
AI Continues to Help Sales Reps and Sales Managers Work More Efficiently Artificial intelligence impacts the way just about everybody works, and this holds especially true in the sales realm. With the 2024 release wave 2 plan for Dynamics 365 Sales, Microsoft continues to prove its ability to deliver cutting-edge AI capabilities. Between October 2024…
AI Continues to Make Life Easier for Users, Developers and System Admins As customers of Dynamics 365 Business Central know so very well, a key benefit of using Microsoft cloud applications is the roll-out of new features that takes place throughout the year. Following up on the spring update, Microsoft has announced the 2024 release…
In the sales world, we have reached a new inflection point. Customers across sectors have high expectations for personalized and seamless interactions. And at this point, it should not come as a surprise to anyone. It is just the new normal in a digitally native world. Whether through various digital touchpoints or face-to-face interactions, customers…
In an era where data is as valuable as currency, private equity firms are turning to advanced technology solutions to streamline their operations, enhance decision-making, and maximize returns on investment. One such solution is Microsoft Fabric, a robust platform known for its cutting-edge data integration capabilities, AI-driven insights, and comprehensive cloud-based services. Why does Microsoft…
Unlock the Possibilities of Microsoft Dynamics 365 Business Central Today’s marketplace is competitive. With every day bringing a new technological advancement, you need a partner that understands the business solutions that will enable you to keep pace. Successful small and medium-sized businesses have moved to the cloud with Velosio and embraced digitalization with Dynamics 365…
This idea that big data and cloud-based analytics have the power to transform entire organizations–and industries–is old news. Today, most companies run several cloud-based analytics solutions to understand their customers, run marketing campaigns, and improve everything from sales tactics to production processes. But for many orgs, there’s still a gap between implementing cloud analytics and…
Digital transformation is no longer an option – it’s a necessity. If businesses want to remain relevant and competitive, they must go digital. And it’s up to their leaders to get them there. CEOs play a critical role in driving digital transformation initiatives within their organizations. But creating a culture open to transformation can be…
Creating a unified view of customers is essential for delivering exceptional service and building long-lasting, mutually beneficial relationships. However, creating a unified view of everything about your customers is easier said than done, especially if your field service company relies on a mishmash of different applications with data stored across many different systems. Dynamics 365…
Microsoft designed its various productivity platforms to bring out the best in each other. For example, Microsoft Dynamics 365 becomes a much more powerful resource when connected to Microsoft Excel, Word, Outlook, SharePoint, OneNote, Power BI, and Teams. Here are some ways that you can combine Microsoft 365 (formerly Office 365) with Dynamics 365 for…
