The Velosio Customer Care and Support Package
Bring the Right Resources Together to Elevate Your Support Offering
Simply meeting customer expectations is no longer sufficient to set your organization apart. As customer expectations rise, you’ll need to elevate your support solutions to consistently exceed expectations. Velosio can help.
The Velosio Customer Care and Support Package combines Microsoft Dynamics 365 Customer Service with Live Chat, Digital Tools, Remote Support, and AI-based Insights. The result is a comprehensive service and support solution that can be implemented quickly and easily and begin delivering value from day one.
At Velosio, we use Dynamics 365 Customer Service to deliver responsive support to our own clients. And we’ve seen the results. The ability to serve more clients without adding more people. Faster time to resolution. Higher satisfaction rates. We can help you realize these benefits, too!
How Microsoft Dynamics 365 Customer Care and Support Can Help You
Equip agents so they can help customers in new, personalized ways. Incorporate a complete set of digital tools for enhanced customer service processes.
- Telephony integration/Virtual Call Center
- Multisession contextual capability
- Built-in sentiment tracking
- Comprehensive case management
Customer Self Service
Incorporate high-value, lower-cost options for service, such as portals and chat. Combine AI-powered Microsoft Dynamics 365 live chat with insight solutions that enable your team to identify and automate common support issues.
- Virtual Agent with escalation to live agent
- FAQs, Knowledge Base, and Self-Serve Portal
- Self Service Community to improve inquiry deflection
- Communications Splash
Handle complex issues or training needs remotely to reduce travel and overhead. Work together from anywhere and solve problems in real time.
- Collaborate from different locations
- Share your live view with experts
- Avoid travel and reduce costs while avoiding delays
- Capture asset information
Predict customer intent and preferences to guide context-sensitive actions and experiences. Personalize interactions to increase engagement levels and net promoter scores.
- Bring transactional, behavioral, and demographic data together in real-time
- Understand customer intent
- Predict customer needs
- Drive meaningful actions
Elevate Customer Care and Support by Empowering Reps and Delighting Customers
Provide an easy way for customers to connect using the channel of their choice. Deliver a superior customer experience with up-to-date information about their case, business, and preferences.
Ensure customer service representatives have the tools to provide quick, accurate service. Maximize productivity by allowing reps to focus on more complicated cases while automating routine requests.
Offer leadership team clear insights into performance and resolution rates along with deep visibility into customer behavior to create a connected and informed service organization with improved customer retention and satisfaction rates.
Micrometrics and Dynamics 365 BC — The Right Platform, the Right Partner
When a larger corporation acquired family-owned Micrometrics, it struggled to unite its operations using disparate business systems at each global location. The company decided to invest in its IT infrastructure, business, and manufacturing systems to improve standardization and visibility and keep up with demand.
“I feel confident in recommending Microsoft and Velosio. I hear a lot of input from the users here that they are very happy with the consultants who worked with them last year. Overall, it’s been a very good experience.” Shaun Pervis, Director of Global Business Systems, Micrometrics
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