Microsoft Dynamics 365 Customer Service
SHI Cryogenics Manufacturer
Answering the Customer Service Call
Dynamics 365 Customer Service fundamentally transforms the customer service landscape by providing organizations with the tools they need to create meaningful and lasting connections with their customers. With this platform, businesses can ensure that customer inquiries are addressed promptly and effectively, leading to higher levels of satisfaction and loyalty. By offering omnichannel support, customers can engage with businesses on their terms, making interactions seamless and convenient. The self-service options and knowledge base empower customers to find solutions independently, saving them time and effort. Moreover, AI-powered insights and automation allow organizations to proactively anticipate and meet customer needs, delivering a level of service that goes beyond expectations.
In essence, Dynamics 365 Customer Service helps businesses build stronger, more profitable customer relationships, resulting in a competitive edge and sustained growth.
Benefits of Dynamics 365 Customer Service
Source: Customer Service with Generative AI | Microsoft Dynamics 365.
Your Team of Customer Service Experts
Dynamics 365 Customer Service Pricing
Dynamics 365 Customer Service Professional
$50
per user/month
Core Customer Service capabilities
Dynamics 365 Customer Service Enterprise
$95
per user/month
Advanced Customer Service capabilities
Dynamics 365 Customer Service Licensing
Included | 
Limited | 
Add-In| Dynamics 365 Customer Service Professional | Dynamics 365 Customer Service Enterprise | |
|---|---|---|
| Unlimited named users |  | |
| Case management | | |
| Knowledge management | | |
| Mobile | | |
| Unified service desk | | |
| Embedded intelligence | | |
| Context-driven suggestions | | |
| Analytics and KPI reporting | | |
| Unified routing | | |
| Leads (creation only) | | |
| Multisession support | | |
| Microsoft Power BI | | |
| Portals | | |
| Customization and extensibility |  | |
| Application customizations | | |
| Custom applications (Microsoft Power Apps) | | |
| Workflow automation (Microsoft Power Automate) | | |
| Microsoft 365 interoperation | | |
| Outlook | | |
| Exchange | | |
| Excel | | |
| OneDrive/SharePoint | | |
| OneNote | | |
| Add-in capabilities |  | |
| Digital Messaging and Voice | | |
| Voice | | |
| Digital Messaging | | |
| Chat | |
Modernize Your Operations with Dynamics 365 Customer Service
In today’s world, it’s more important than ever to elevate the customer experience and provide exceptional interaction. Microsoft’s Customer Service Modernization provides you digital tools to engage your customers through voice, video, and other digital engagement channels to provide the experience your customers expect. Watch our webinar to see how best in class AI powers self-service experiences, live customer engagements, collaborative agent experiences, and more.
Empower Your Agents and Revolutionize Customer Support
Streamline Agents’ Tasks Effortlessly
Access real-time analytics and ensure optimal customer-agent connections to increase first-call resolution.
Build Self-Service Capabilities
Utilize AI-driven chatbots, automate self-service options, and access community portals for prompt answers.
Enhance Service Operations
Utilize supervisor insights, identify coaching possibilities, boost efficiency through automation, and forecast and strategize staffing levels.
Connect with Customers
Implement voice channels, improve digital interaction, offer real-time translation services, and utilize sentiment-based routing techniques.
Show Your Customers You Know Them
Obtain a comprehensive 360-degree perspective, employ biometric authentication, analyze sentiment, and track customer journeys for enhanced insights.
Frequently Asked Questions
What is Dynamics 365 Customer Service?
Can I Sign Up for a Free Trial of Dynamics 365 Customer Service?
How Much Does Dynamics 365 Customer Service Cost?
What Are the Licensing Options for Dynamics 365 Customer Service?
Does Dynamics 365 Customer Service Integrate with Copilot?
Cryogenics Manufacturer Improves Customer Service with Dynamics 365
Working with Microsoft and longtime partner Velosio, SHI Cryogenics first implemented a free trial version of Dynamics 365 to get a better idea of the different functionalities and customizations it might need going forward.
“We’re extremely fortunate to have such great business relationships,” says Preis. “Velosio came in, asked us questions to find out what we were looking for, and then helped us build a platform we could easily upgrade in the future. And Microsoft gave us the flexibility to continue testing and figuring out the best fit for our business.”
– Timothy Preis, IT Manager for Network Security, SHI Cryogenics
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