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Cloud-Based Medical Equipment Field Service Management Software
When you need to improve first-time fix rates, increase customer satisfaction and drive profitability Microsoft Dynamics 365 Field Service delivers.
The medical field is facing a tsunami of challenges as it deals with unpredictable threats, capacity issues and skyrocketing costs, not to mention an aging population. These challenges, on top of new, lower-cost competitors entering the market are causing many businesses to look for ways to retain customers and control costs through greater efficiencies.
Microsoft Dynamics 365 has answered the call with a powerful tool for field service management within the wide-reaching D365 platform. Dynamics 365 Field Service helps to minimize costs with a highly visible, proactive and centralized platform powered by artificial intelligence (AI). These tools allow medical equipment field service providers a management software solution that addresses some of the biggest challenges facing the industry. All these features come with affordable pricing for small and midsize businesses.
Watch this demonstration and see how Microsoft Dynamics 365 Field Service connects dispatchers and technicians, so they can consistently outperform customer expectations.
Ditch Spreadsheet Scheduling. Tap into the Power of Automation.
Many field service companies are still doing resource scheduling with spreadsheets and sticky notes on a white board. This can be a tedious and inefficient process that opens the door to wasted drive time by technicians and dispatching the wrong person for the job.
With Resource Scheduling Optimization for Field Service, work orders can be scheduled automatically to minimize travel time while maximizing technician work hours. Having the most efficient routes scheduled also saves on fuel and vehicle maintenance expenses. Combining the out-of-box scheduling features of Dynamics 365 Field Service with the automation of Resource Scheduling Optimization (RSO) can lead directly to savings on the bottom line.
Microsoft’s field service management software also helps eliminate errors and oversights by automatically syncing to your other systems to pull in customer details, technician qualifications, asset information and other data points. Arm your employees with all the information and tools necessary for a streamlined and data-driven service experience.
Five Top Benefits of Microsoft Dynamics 365 Field Service
Microsoft Dynamics 365 Field Service is a powerful tool that helps your field service operation deliver an exceptional level of customer experience. Consider these benefits:
- Save time and resources and minimize customer downtime by managing service issues remotely through Internet of Things (IoT) functionality. Read more about how IoT can transform your business.
- Effectively manage technicians and service calls under Service Level Agreements (SLAs) using the system to set timers on works orders and reporting by defining SLA key performance indicator (KPI) Instances. The flexibility of the solution allows you to configure work orders and SLA’s by contract.
- Increase first time fix rates and decrease driving expense by dispatching the right technician at the right time with the right experience using AI-enabled scheduling recommendations and manual, semi-automated, or fully automated scheduling.
- Decrease inventory losses and equip your technicians with mobile interfaces to order parts and return parts directly from the field. Dynamics Field Service is built to manage the supply chain details of inventory through complete visibility and reporting to increase efficiency.
- Empower service technicians to complete service calls more efficiently through mobile access to service histories, work orders, product technical guides and technologies like HoloLens that provide heads-up, hands-free video calling.
Velosio’s Field Service Management Solutions
The work of medical field service providers is nothing short of critical. These professionals need top-tier dispatching and management to perform at their best and meet the ever-evolving needs of the industry. Microsoft Dynamics 365 Field Service is an excellent solution, and Velosio offers quick, cost-effective customization and implementation from the experts in Microsoft services. Our skilled team has consistently received recognition as a top performer in Microsoft worldwide. We have decades of experience in the industry.
If this Microsoft field service management software sounds like a good fit for your organization, please reach out to a representative today to start talking about implementation.
How to Work with Your Medical Equipment Field Service Technicians Remotely
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