Topic: Dynamics 365 Customer Service

Customer Service

Learn More About 2024 Release Wave 2 Highlights: Dynamics 365 Customer Service

It’s All About Improving Agent and Customer Experiences When businesses focus on streamlining their service processes, they make things a lot easier for their service agents. That enables the agents to deliver great service, which forges long-term customer relationships. Streamlining customer services is what Microsoft Dynamics 365 Customer Service is all about. The solution enables…
Integrating ERP with Sales and Service Now Costs a Lot Less

Learn More About Integrating ERP with Sales and Service Now Costs a Lot Less

If you use Dynamics 365 Business Central, Microsoft is making it much more cost-effective to integrate your ERP functions with your sales and service functions. Dynamics 365 Business Central Premium customers can now attach two Dynamics 365 Customer Engagement modules (Sales Enterprise and Customer Service Enterprise) at a reduced cost. The licensing fee for each…
shi cryogenics and dynamics 365 customer service

Learn More About Cryogenics Manufacturer Improves Customer Service with Dynamics 365

Velosio Case Study: SHI Cryogenics Manufacturer Download “Cryogenics manufacturer streamlines product service by more than 75 percent” About the Company Sumitomo Heavy Industries, Ltd. (SHI) has a tradition of excellence and innovation that spans over 400 years. From its very beginning as a small shop selling medicines and books in Kyoto, Japan in the early 17th…