New IBM Study Says CIOs Have a New Boss – The…

Robbie Morrison | |

Top CIOs are moving from he back-office to the front-lines as customer engagement & customer experience become key to future business strategies.

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    CIOs realize importance of #customercare in new @IBM Study

    New IBM Study Says CIOs Have a New Boss – The…

    A newly-released report from IBM’s Institute for Business Value shows that top CIOs are moving from a focus on the back-office to the front-lines as customer engagement and customer experience become key to future business strategies. The report is based … Read More

    Microsoft Dynamics Advocates

    Digital Transformation for Field Service

    How Digital Transformation is Redefining Everything About Field Service Management

    David Sigler

    Over the last, maybe, decade and a half, we’ve watched incumbent retailers, media empires, and entire sectors fall to digital disruptors.  Now, many of those “tech-native upstarts” face their own reckonings, as algorithms perpetuate misinformation, stable jobs continue to morph into app-based gigs, and “freemium” subscriptions struggle to make good on ‘billion-dollar valuations.” Despite the…
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    Augmented Reality in Field Service

    Augmented Reality in Field Service

    David Sigler

    If we’re being honest, augmented reality (AR) kind of surprised us. Just a few years ago, the tech was best known for Snapchat filters that made people look like dogs and bringing Pokemon into everyday environments. Today, it’s an “Industry 4.0” powerhouse. By no means are we dismissing these earlier AR contributions. Apps like PokemonGo…
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    Dispatch Solutions for field service

    Transforming Field Service Management: Harnessing Scheduling and Dispatch Solutions for Efficiency and Success

    David Sigler

    Scheduling and dispatching are everything for field service orgs. Which, of course, is so obvious, it’s hardly worth saying out loud. After all, we are talking about an entire industry built on appointments, house calls, and face-to-face interactions. Still, it’s important to note that scheduling is more instrumental to your success than you might think.…
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