This new mobile application was developed by Microsoft and is built on the Microsoft Power Platform as opposed to the previous version built by Resco.

Transition Information:

The legacy Field Service mobile app will be reaching end of life by June 2022

By June 2021, new deployments must use the Field Service (Dynamics 365) mobile app

The legacy Field Service Mobile app will be retired June 2022.

• Robust Offline with advanced data filters
• Intune support
• Real-time location sharing and auditing
• Push notifications
• Inspections
• Calendar views for scheduled bookings
• Combined booking and work order form
• One-click navigation to customer location
• Quick note taking
• Reporting with client signature
• Scan to find or populate field
• IoT alerts and insights
• Remote Assist integration
• Time Entry

Views to help technicians plan their day

• View by Agenda, Day, or Grid
• Defaults to Agenda
• Shows key info for each appointment including who, what, where, when, and the booking status

The redesigned booking form combines important info from Booking and Work Order

• Organized for discoverability
• General info about booking start and end time
• Customer info
• Service tasks and products
• Notes to quickly record service summary

Use mobile camera to scan barcode, UPC, and QR codes to

• Quickly populate UPC and barcodes fields
• Scan, search, and find products and assets

Quickly capture Field Service notes to share and reference

• Use voice to text for quick comments
• Include photos, videos, and audio in your notes
• Collect customer signature

For each service location

• Integrated map view
• One-click directions
• Includes functional location
• Condensed address field
• Recommendations for quick edit

Track Technicians location using device GPS

• Provides back office real-time visibility into technician workforce location.
• Use location data to understand where time is being spent and better optimize your workforce.
• Leverage location data with geofencing to enable unique scenarios.