Learn the Total Economic Impact of Implementing Microsoft Dynamics CRM 2011

Total Economic Impact (TEI) is a standard methodology developed by Forrester Research that captures and quantifies the voice of the customer relative to technology investments.

In this study, Forrester interviewed nine Microsoft customers in one-on-one discussions about each organization’s experience in implementing Microsoft Dynamics CRM 2011. Their interviews and subsequent financial analysis determined that a composite organization would expect to experience

  • ROI of 243%
  • Payback period of 4.1 months
  • Total benefits of $665,086

Click to download the complete report and learn how Microsoft Dynamics CRM 2011 optimizes business productivity to produce this amazing value.