How Deep Is Your BOM?
From integrations to self-service portals, here are the top features that are largely unique to Microsoft Dynamics ERP for manufacturing.
It’s a rhetorical question, because there’s virtually no limit to the depth that Microsoft Dynamics ERP can handle.
What else can Microsoft Dynamics ERP do for your manufacturing company? Let’s take a look at some of the cool features that are largely unique to Microsoft Dynamics ERP for manufacturing.
Integrated ERP and CRM
If you want (or might I be so bold as to say need), both ERP and CRM, you basically have three options.
- You can implement and support two disparate systems, thereby creating silos of information within two solutions that don’t talk to each other and require double entry of data.
- You can cobble together two disparate systems and deal with the idiosyncrasies of that kludgy solution.
- Or you can implement Microsoft Dynamics ERP and CRM for manufacturing, which are fully integrated, eliminating silos of information and the need to key enter data in more than one place. Integrated ERP and CRM allows all of your constituencies to access critical data, including order status and history, invoices, inventory, job status, and more. In short, your front office, back office, and shop floor can all talk to each other.
Self-Service Customer Portal
The Customer Portal is a feature that engenders customer satisfaction, allowing your customers to log in and see the status of their orders, invoices, and more, without having to call in to access that information. So it’s efficient not only for your customers but for your internal team as well.
It frees up time that your team would otherwise spend on the phone responding to questions. And your customers can securely access their own account information during and outside of regular business hours, from anywhere and from any device. It gives them a greater sense of control, too.
This can be especially helpful to clients across the globe and across time zones.
Privacy and Compliance
Protect your data, respect your customers’ privacy, and support GDPR compliance using built-in privacy-by-design and privacy-by-default methodologies to help your business comply with the General Data Protection Regulation (GDPR). Grant and restrict access to personal data on multiple levels and enable audit trails to ensure security and accountability.
Handle, store, and transmit sensitive data securely and freely across your systems, while protecting it from unauthorized access with automatic encryption.
In Conclusion
Implementing Microsoft Dynamics ERP and CRM is the smart choice for growing manufacturers and distributors who are ready to optimize their operations and provide a superior experience for their customers and their internal teams. It’s time to move your company into the 21st century.
