Customer service is more important in today’s market than ever before. Customers demand exceptional service and often times have unrealistic expectations for businesses providing the services needed. Nonetheless, it is the responsibility of each business to give their full effort to meet, and exceed, the expectations of their customers.
The best way for field service firms to accomplish that goal is to incorporate a field service management solution into their business. Field service management is an important solution for field service firms because, like the name suggests, the solution is completely tailored to the needs of field service firms. From complete mobile capability to robust customer communication possibilities, the field service module on Microsoft Dynamics 365 powers field service firms to deliver exceptional customer service.
Additional Field Service Capabilities:
- Receive Job
- Schedule and Dispatch
- Customer Contact
- Perform Service
- Collect Payment
- Complete Work Order