Microsoft Dynamics GP enables you to quickly create SOP returns or RMA’s based on posted Sales Invoices.
From Sales Transaction Entry, choose Create Return from the Additional menu.
Click the Create RMA checkbox to create a Returns Management RMA. Leave the box unchecked to create a SOP return.
Fill in the Type ID, Customer ID, and then choose the Sales Invoice on which the return will be based.
Click the checkbox for each item to include in the return (or click Mark All).
Click Post to create the new return document.
This tip is particularly helpful to distributors looking to enhance their returns management processes.