The Microsoft Power Platform is a suite of low-code development tools that empowers users of all abilities to build and launch custom apps, design automated workflows, and leverage the platform’s baked-in intelligence to solve problems and create value. Power Platform apps were designed to be combined with each other and with the rest of the…
According to Deloitte, professional services firms need to embrace AI, business intelligence (BI), and big data analytics because they have no other option. In other words, opting out is a death sentence. While just about every industry is in that same boat, BI and advanced, cloud-based analytics have become central to the professional services business…
Dynamics 365 Customer Engagement (CE, for short) is Microsoft’s family of customer relationship management (CRM) apps. They’re designed to streamline business processes, provide AI-driven insights, and drive growth by helping orgs manage and nurture customer relationships. Naturally, finding the right CRM is a critical priority for professional services firms, given that relationships are the driving…
Professional Services Firms need to evolve ASAP — both to help their clients respond to disruptive forces and remain competitive amid rapidly changing conditions themselves. Most business leaders know that something needs to change, yet struggle to define what needs to happen, much less how to put plans into action. Below, we’ll look at some…
Professional services firms offer customized, knowledge-based services to clients. And rather than selling physical inventory, they sell time, expertise, and unique perspectives by the hour or by the project. Your most valuable assets are your experts — and the specialized skills and deep insights they bring to the table. They literally are the product. Resource…
SharePoint enables firms to make the most of their existing expertise, data, and perspectives by transforming them into digital tools people can actually use. Think – self-serve portals, org-wide intranets, or private websites where analysts can share insights with clients in a secure environment. On the client side, the platform helps firms engage customers in…
Professional services firms should always be watching their profit margins. This metric answers important questions about the health of your firm such as, whether projects are priced correctly, whether your business is growing at a sustainable rate, or whether you’re making money on each project. In this article, we’ll look at some of the ways…
Revenue forecasting is a process used to predict future revenue for the purpose of making strategic business decisions. It plays a key role in helping firms secure long-term profitability, increase market share, and keep competitors at bay. Among professional services pros, revenue forecasting has long been considered more “art” than “science.” Though, with recent advances…
For professional services firms, inaccurate time-tracking processes cause serious damage to the bottom line and the business in general. See, when professionals fail to log billable hours accurately or turn their reports in on-time, it impacts the entire organization. It’s impossible to stay on top of capacity planning and resource management. Forecasts and decisions are…
In the context of project-based work, capacity describes the maximum amount of work you can take on and complete within a specific time-frame. Capacity planning is used to determine whether you have the resources and skills available to do said work. In other words, it’s about looking ahead to ensure that your firm has the…
