It’s All About Improving Agent and Customer Experiences When businesses focus on streamlining their service processes, they make things a lot easier for their service agents. That enables the agents to deliver great service, which forges long-term customer relationships. Streamlining customer services is what Microsoft Dynamics 365 Customer Service is all about. The solution enables…
AI Continues to Help Sales Reps and Sales Managers Work More Efficiently Artificial intelligence impacts the way just about everybody works, and this holds especially true in the sales realm. With the 2024 release wave 2 plan for Dynamics 365 Sales, Microsoft continues to prove its ability to deliver cutting-edge AI capabilities. Between October 2024…
AI Continues to Make Life Easier for Users, Developers and System Admins As customers of Dynamics 365 Business Central know so very well, a key benefit of using Microsoft cloud applications is the roll-out of new features that takes place throughout the year. Following up on the spring update, Microsoft has announced the 2024 release…
Mid-market companies face a unique set of challenges. From limited resources to siloed data and manual processes, staying ahead of the curve can feel like an uphill battle that leaves many relying on outdated methods to make critical decisions about sales, inventory, and customer retention — often with imprecise results. This is where predictive analytics comes…
I’m often asked about a flexible way to connect and describe the relationships between any two records in Microsoft Dataverse. Lookup and Link Values Using Microsoft Dataverse helps you to promote teamwork, collaboration, and effective management of business and sales processes. Connections enable you to easily associate users, contacts, quotes, sales orders, and many other…
For mid-market companies, Artificial Intelligence (AI) offers a unique opportunity for growth and innovation. Typically identified with revenues between $10 million to $1 billion, mid-market companies have more resources than small businesses but less than large corporations. AI is a game changer, enabling them to scale rapidly with a relatively small investment. Deloitte’s Mid-Market Technology…
Over the past several weeks, we’ve been introducing you to Copilot, Microsoft’s AI-powered virtual assistant. Companies will soon integrate this new technology into their products. Some examples of these products include Microsoft 365, Dynamics 365 Sales, Viva Sales, and Dynamics 365 Supply Chain Management. But how can Copilot for Teams streamline workflow? Microsoft Teams, the…
Since Microsoft launched Copilot, it’s been exciting to see our customers bring AI into their lives—both personal and professional—creating stunning images, tackling their overflowing inboxes, jump-starting the writing process, catching up on missed meetings, and so much more. With Copilot, everyone has the opportunity to supercharge their creativity and productivity. As an extension of its…
What is Microsoft Power Pages? Microsoft Power Pages is a secure, enterprise-grade, low-code software as a service (SaaS) platform for creating, hosting, and administering modern external-facing business websites. Whether you’re a low-code maker or a professional developer, Microsoft Power Pages empowers you to rapidly design, configure, and publish websites that work across web browsers and…
Copilot for Microsoft 365 has started revolutionizing the way we work! We’ve covered much of the Microsoft Copilot rollout in our continuing Copilot blog series, and Microsoft itself does a great job with additional details in their official GA announcement. So, rather than simply list the features you’ll find in each M365 application, we’re taking…
