Businesses today are facing continuity scenarios that most did not foresee. Offices once full of productive and efficient employees are empty as workers hunker down at home and do the best they can with available technology. Unfortunately, it is not easy for everyone to work remotely, and every day a new challenge is revealed. For…
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How do restaurant equipment distributors delight their customers while experiencing exponential growth? According to Dirk Beveridge, founder of UnleashWD, and author of the book, Anything is Possible: Using the Power of Vision to Drive Innovation in Distribution, it’s by “thrilling” your customers, and it all starts with improving your distribution management. He cites Berlin Packaging as…
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Investing in state-of-the-art technology is one of the best ways that restaurant equipment suppliers can boost productivity, efficiency, and ultimately profitability. Unfortunately, many food service equipment suppliers either lack a technology solution or are dependent on multiple legacy and disparate systems. Without an innovative technology solution, here are six challenges that restaurant equipment suppliers can…
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It’s that time of the year when children begin questioning the age-old tales of the season. Is there a Santa Claus? Can elves really make all those toys? Why does my new LEGO set have a price tag on it? Children aren’t the only ones asking questions, though. As the new year approaches, and new…
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With an increasing but more competitive market for heavy equipment, dealerships and rental business like yours are searching for a competitive edge that will improve your business and its bottom line. But how do you accomplish this? Here are three tips to help you improve profitability for your heavy equipment dealership today 1. Improve customer…
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You’ve seen the videos of crew teams who all row together in perfect rhythm and symmetry. It’s a beautiful thing to watch. Each person sitting in the boat serves a very specific purpose when rowing. Rowing to perfection. Even the tiniest deviation of coordinating movements with everyone else will slow the boat down. Now compare…
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Heavy equipment dealers, along with nearly every industry across the board, are caught up in information and system overload. If left unmonitored, it can be a major deterrent to the success of any business. Although every new piece of data available is not critical when it comes to better decision making, there are a few…
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The Wall Street Journal reported on a new logistics report which states that U.S. Businesses spent a record $1.5 Trillion on shipping costs in 2017, and it appears that this all-time high is not likely to change any time soon. What does this mean for heavy equipment and truck dealers? As logistics prices increase, dealers must…
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As a dealer management company, your customers come to you for quality service, competitive pricing, and convenience. What is the most important thing you can do to improve relationships with your customers? The answer is as obvious as it is overlooked: improve customer service. No matter how great your product is or how talented your…
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Abraham Lincoln is alleged to have said: “Give me six hours to chop down a tree, and I will spend the first four sharpening the axe.” If you get the feeling sometimes that your technicians are chopping wood with a dull axe, (or missing the planning and scheduling stage) maybe it’s time to find a…
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