dynamics 365 marketing 2020 features

A Fresh Look at Microsoft Dynamics 365 Marketing: 2020 Release Wave 2 Features

For the second wave of 2020 updates, Microsoft has announced a rich, robust series of enhancements and new features to Dynamics 365 Marketing. Microsoft once again delivers updates that streamline the user experience. Keep reading to explore 3 of these exciting Dynamics 365 Marketing features Create and manage content-rich social media posts and easily monitor…
dynamics 365 crm new features

New Features in Microsoft Dynamics 365 Sales: 2020 Release Wave 2

Microsoft has delivered another series of updates and new features for Dynamics 365 Sales CRM. Yet again, Microsoft has simplified the user experience while maximizing user productivity. In this blog post, we will explore three updates that Microsoft has called “Usability enhancements”. New Dynamics 365 CRM Features and Capabilities Enhanced email experience Building on an…
dynamics 365 CRM April release

Microsoft Dynamics 365 Sales – April 2020 Release, Wave 1: Simplified Experiences

As Microsoft is preparing to release wave 1 of 2020 Microsoft Dynamics 365 updates in April, they have organized the changes into three distinct categories for Microsoft Dynamics 365 Sales: Forecasting, Licensing, and Simplified Experiences. While there are important updates in each category, we will be focusing on a few of the simplified experiences. *NOTE:…
Resource scheduling for field service

Enhance Your Field Service Experience with Resource Scheduling Optimization

If you’re looking for a way to enhance your Field Service experience while saving money, the Microsoft Dynamics 365 Resource Scheduling Optimization add-on is the tool for your business. The Resource Scheduling Optimization (RSO) add-on for Dynamics 365 for Field Service is a great tool to help increase the efficiency of your field technicians, which…
Dynamics 365 CRM October 2019 update

Microsoft Dynamics 365 for Sales: 2019 Wave 2 Highlights

Microsoft Dynamics 365 for Sales Wave 2 for 2019 is here! In this post, we will look at three exciting updates: Customization of Opportunity Close dialog box (FINALLY!), enhancing the adding or editing Opportunity/Quote/Order/Invoice products experience, and Softphone dialer. Editing the opportunity close dialog box One of the most exciting and long-awaited updates announced for…

Dynamics 365 for Sales & LinkedIn Integration: Playbook Enhancements, Manual Sales Forecasting, and AI-driven Insights

In June of 2016, Microsoft acquired LinkedIn for $26.2 billion and ever since, LinkedIn integration with Dynamics 365 has increased efficiency and productivity for sales teams all over the world. With this release of Dynamics 365 for Sales, Microsoft has expanded functionality of tools such as the Playbook feature and their AI driven insights. They’ve…

Better Collaboration with Dynamics 365 for Customer Engagement and Microsoft Teams

The modern sales process requires collaboration across sales, marketing, operations, logistics, accounting, and perhaps other staff when pursuing an opportunity. Microsoft Dynamics 365 for Customer Engagement (D365 CE) is the core tool to organize key sales-related information and to provide process tracking. Microsoft Teams is the ultimate collaboration platform from Microsoft. So, unsurprisingly, Microsoft has…