3 Reasons to Get Excited About the CRM Spring Wave

Register-TodayThis spring, Microsoft is releasing their next wave of updates to Dynamics CRM on-premises and Dynamics CRM Online.  This update isn’t just relevant to existing users who want to advantage of new functionality, but it should draw the attention of any organization that is looking to:

Market Smarter – The new Microsoft Dynamics Marketing toolset (which is available within Microsoft Dynamics CRM or as a stand-alone) enables you to plan and deliver engaging campaigns, then prove the quantifiable results of those efforts. It enables marketers to create amazing customer experiences by enabling them to engage customers, build pipeline and demonstrate impact.  It features:

  • A drag and drop visual campaign designer
  • Lead lifecycle management
  • A configurable homepage that easily displays KPIs and relevant reports
  • Scalable email marketing
  • Visual data analysis with Power BI
  • Improved connection with sales

Sell Effectively – The Spring Wave includes a number of features that will help your people sell more, win business faster, and drive results. The highlights include:

  • Microsoft Dynamics CRM for tables which helps sales people stay connected and effective wherever they happen to be
  • Insights, driven by InsideView, which puts real-time company and contact information from 30,000 sources into CRM, saves your people time on research and more time selling

Provide Service Everywhere – Through new social and mobile features, CRM enables companies to earn customers for life by providing relevant, responsive and personalized service by connecting their customers with the right answers to their service inquiries at the right time.  The best part is that the service enhancements in the Spring Wave of CRM are just the beginning.  Microsoft will be rolling more and more service functionality into future releases.