Dynamics 365 Contact Center​
Reimagine the service experience and maximize efficiency across every engagement channel.
Dynamics 365 Contact Center enables you to deliver intelligence, automation, and efficiency across channels through a Copilot-first contact center that works right inside Dynamics 365, as a standalone application or integrated with non-Microsoft applications and CRM systems.
Connect with your customers over voice, webchat, SMS, social media and email. Use intelligent chatbots for both voice and chat to provide self service.
Schedule a call with one of our Dynamics 365 experts to discuss your project.
Dynamics 365 Contact Center Key Features
✓ Engage on any channel
Customers have the freedom to engage in their channel of choice across voice, SMS, chat, email, and social media apps.
✓ Full IVR
Full IVR capabilities built-in – call queues, routing, voicemail and more
✓ Copilot AI
Copilot AI infused on every channel to increase agent productivity
✓ Provide Self Service
Let customers self serve with conversational chatbots for both voice and webchat
✓ Full CcaaS Solution
Dynamics 365 Contact Center is a full contact center as a service application
✓ Sentiment Analysis
By addressing performance bottlenecks and inefficiencies, businesses can experience improved system responsiveness and overall performance, leading to enhanced productivity and user satisfaction.
✓ Call Recording and Transcription
Calls can be recorded automatically or on-demand with full voice to text transcription
✓ Collaborate in Teams
Full integration with Microsoft Teams for voice and chat
✓ Unified Routing
We provide a full assessment report including issues and how to mitigate, recommendations on key areas for improvement with actionable recommendations.
✓ Knowledge Management
Full knowledgebase with auto-recommendations
✓ Built-In Analytics
Real-time and historical analysis dashboards are available out-of-the-box