Health Solutions Organization Deploys Microsoft Teams Phone for Elevated Communication
In this case study, learn how a Health Solutions Organization deployed Microsoft Teams Phone for elevated communication.
In this case study, learn how a Health Solutions Organization deployed Microsoft Teams Phone for elevated communication.
• Outdated legacy virtual phone software
• Unintegrated calling, complex licensing, and inefficient call management
• Revolutionized communication strategy, fostering personalized interactions, streamlined operations, and significant cost savings
• Outdated legacy virtual phone software
• Unintegrated calling, complex licensing, and inefficient call management
• Revolutionized communication strategy, fostering personalized interactions, streamlined operations, and significant cost savings
Table of Content
A leading provider of healthcare technology solutions for behavioral health and human services providers encountered communication barriers with outdated phone systems from legacy virtual phone software, 8×8. The limitations of unintegrated calling with their old provider, complex licensing, and inefficient call management were impeding their operational efficiency and growth.
Recognizing the need for a modern communication platform, the organization partnered with Velosio, who had moved the organization to Azure cloud in a separate project, to transition their 60+ users from 8×8 to Microsoft Teams Phone. This involved migrating all 60+ users to individual Direct Inward Dialing (DID) numbers, consolidating licensing onto a unified platform, and optimizing their Auto Attendant and Call Queue systems for enhanced performance.
Migration to Microsoft Teams Phone has revolutionized the organization’s communication strategy, fostering personalized interactions, streamlined operations, and significant cost efficiencies. The improved call management systems have elevated employee and customer satisfaction and enhanced their reputation as a leader in the Healthcare technology space.
The transition from 8×8 to Microsoft Teams Phone underscores the transformative impact of modern communication solutions. This collaboration has not only addressed existing challenges but has also positioned the healthcare provider for sustained growth and success in their industry.
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