On Demand Webinar

Customer Service Modernization in Dynamics 365 Customer Service

In today’s world, it’s more important than ever to elevate the customer experience and provide an exceptional interaction. Microsoft’s Customer Service Modernization provides you digital tools to engage your customers across voice, video, and other digital engagement channels to provide the experience your customers expect.

During this webinar, we showcase this flexible solution for contact centers and highlight how best in class AI powers self-service experiences, live customer engagements, collaborative agent experiences, business process automation, advanced telephony, and fraud prevention.

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Meet the Presenters

Ashish Rana
Ashish Rana
Senior Solution Architect
Velosio
Ashish Rana is a recognized leader in utilizing Microsoft Business Applications to drive value across diverse sectors in the USA and Canada. A Microsoft Business Applications MVP and Certified Trainer, Ashish specializes in delivering transformative CRM projects and digital transformations as a Solution Architect. His extensive certifications in Dynamics 365 for Service, Sales, and Marketing underscore his profound expertise, particularly in enhancing sales strategies with tools like Microsoft Sales Copilot. Leading a team of solution architects and presales consultants, he excels in Digital Contact Center transformations and complex pre-sales negotiations.
Sree Yeggina - Microsoft
Sree Yeggina
Global Director of Sales Readiness
Microsoft
Jason Wietharn
Jason Wietharn
Practice Director, Customer Engagement
Velosio
Jason works with companies across the globe to strengthen the experience they provide their users and clients. With years of hands-on experience with Dynamics 365, coupled with real-world business experience, Jason understands how today’s modern technology can help project-based businesses overcome challenges and become more profitable.

What We Discuss

  • Digital tools to engage your customers
  • How to provide the experience your customers expect
  • How this flexible solution works for contact centers

Technology saving time and money