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What is Microsoft Copilot for Service?
Microsoft Copilot for Service is an AI-powered assistant designed to enhance customer service operations by supporting agents with real-time suggestions, automated responses, and relevant insights. This add-on integrates seamlessly with Microsoft Dynamics 365 Customer Service as well as third-party knowledge bases like Salesforce, ServiceNow, and Zendesk to reduce manual tasks and improve response times.
Whether it’s finding the right answer from a knowledge base or suggesting the next best action, Copilot helps agents stay focused on delivering efficient service, allowing your organization to deliver better outcomes with less effort.
The Benefits of Microsoft Copilot for Service on Your Side
Microsoft Copilot for Service takes customer service to the next level by combining the power of AI with your team’s expertise. Designed to work seamlessly with Microsoft Dynamics 365 Customer Service as well as third-party knowledge bases like Salesforce, ServiceNow, and Zendesk, businesses leveraging Microsoft Copilot for Service are experiencing:
Faster Response Times
Copilot’s real-time suggestions and automated responses allow agents to quickly resolve customer inquiries, reducing wait times and improving the customer experience.
Cost Efficiency
With Copilot handling tedious tasks and reducing errors, your team can operate more efficiently, potentially lowering operational costs and improving resource allocation.
Reduced Workload
By automating repetitive tasks like searching for answers or generating responses, Copilot frees up your agents to focus on complex issues that require human judgment.
Better Customer Satisfaction
Copilot ensures that your service team can meet customer needs more effectively, resulting in improved satisfaction scores and increased retention rates.
Microsoft Introduces Copilot for Sales and Copilot for Service
Streamline your sales & service processes with innovative AI technology with Microsoft’s Copilot for Sales & Copilot for Services.
Equip Your Team with AI for Smarter, More Consistent Support
Microsoft Copilot for Service offers features designed to improve your customer service team’s efficiency and accuracy. Whether tackling routine queries or complex customer challenges, Copilot ensures that your team has the support they need to deliver exceptional service at every interaction, including:
Real-time Suggestions
As agents interact with customers, Copilot suggests relevant responses, next steps, or potential solutions, ensuring quicker and more effective resolutions.
Automated Response Generation
Copilot can automatically generate responses based on customer queries, allowing agents to approve and send answers quickly, saving time on routine interactions.
Knowledge Base Integration
The AI pulls from your organization’s knowledge base to provide agents with the most up-to-date and accurate information, streamlining decision-making.
Agent Assistance for Complex Cases
For more complex customer issues, Copilot helps by recommending next steps based on historical data and similar cases.
Continuous Learning
The AI improves over time, learning from customer interactions and adapting its suggestions to become more effective.
Pre-built Integrations
Access knowledge sources via pre-built integrations for Salesforce, ServiceNow, and Zendesk.
Agent Desktop Embedding
Embed a copilot into agent desktops, including Salesforce and other channels, to support agents where they work.
Dynamics 365 Customer Service Videos
Microsoft Copilot for Service Pricing
Does not include implementation costs.
Need help determining what licensing options and deployment model would align best with your business? We can help!
5 Signs That Your Company is Ready for an Updated Field Service Management Solution
In this on-demand webinar, field service veteran and technology expert David Sigler discusses the five signs that your company is ready to go beyond typical break/fix to a smart solution that keeps your customer’s systems online at a lower cost.
Microsoft Copilot for Service Frequently Asked Questions
How much is Copilot for Service?
Can Copilot Service integrate with non-Microsoft solutions?
Will Copilot replace customer service agents?
What if I want to add additional Microsoft solutions?