Customer Service Solutions for Today’s Customer Demands
There is no going back. Today’s customers know what is possible and their expectations are unavoidable. How are you going to provide the customer experience they want? It’s possible with the suite of customer care and support solutions offered by Velosio.
The Velosio Customer Care and Support Package
Velosio brings together Microsoft Dynamics 365 Live Chat, Digital Tools, Remote Support, and AI-based Insights for a comprehensive approach to unavoidable customer demands.
We can help you transform your customer service and support. You will know your customers and be able to respond quickly and compassionately.
Give agents tools, so they can help customers
With Microsoft Dynamics 365 Customer Service, you have a complete set of digital tools for enhanced customer service processes.
Enable high-value, lower-cost options for service
Virtual Agent for Customer Service
This solution is one package that combines AI-powered Microsoft Dynamics 365 live chat and insight solutions that enable your team to easily identify and automate common support issues.
Handle complex issues or training needs from afar
Microsoft Dynamics 365 Remote Assist
Work together from anywhere and solve problems in real-time with this Dynamics 365 remote assist solution
Predict customer intent and preferences to
Enable a powerful, real-time, and unified customer view with Dynamics 365 Customer Insights.
What our Customer Care and Support Solution Delivers
An easy way to interact with you via the channel of their choice whether it’s phone, email, chat or text, even self-service options. A superior customer experience with reps having up-to-date information about their case, their business, or their preferences.
For Customer Service Representatives
The tools they need to ensure quick and accurate service. The ability to monitor and meet SLAs. More engaging and positive interactions with customers for higher job satisfaction.
For Customer Service Leadership
Clear insight into customer needs and intent for a proactive approach to the customer experience. A connected and informed service organization that results in higher customer retention and satisfaction.
Work with a Partner that Knows Customer Care and Support
At Velosio, we use Dynamics 365 Customer Service to care for our own clients. And, we’ve seen the results. The ability to serve more clients without adding more people. Faster time to resolution. Higher satisfaction rates. We want you to realize these benefits, too!
Our experienced and knowledgeable team is ready to work with you to implement customer care and support solutions that will elevate your customer service levels.