How Field Services Companies Can Save Time and Money with a Customer Portal
We live in a 24/7/365 world—so when you think about the services you should offer clients, think about your own expectations from the companies you rely on.
We live in a 24/7/365 world—so when you think about the services you should offer clients, think about your own expectations from the companies you rely on.
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The concept of “normal business hours” has changed dramatically over the past two decades, and customer expectations have changed as a result. I’m not telling you anything you don’t already know when I say that we live in a 24/7/365 world. So when you think about the services that you should be offering your clients, think about your own expectations from the companies you rely on.
Do you expect to be able to view your order history on Amazon at midnight? Do you expect to be able to transfer funds from one of your bank accounts to another on a Sunday when the bank is closed? Of course you do! You take 24/7/365 availability for granted. And so do your customers. Which is why your field services business needs a self-service portal.
The customer portal empowers your customers to place service requests, check the status of their work orders, and view site history – without having to get on the phone with your support desk during so-called “normal business hours.”
That’s why we recommend adding a customer portal solution from FieldConnect to your Microsoft Dynamics ERP solution. It’s a win-win solution.