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5 Valuable Benefits of a Cloud Solution for Specialty Contractors

5 Valuable Benefits of a Cloud Solution for Specialty Contractors

In the past, small and medium-size specialty contractors have had to make do with cumbersome and sometimes inadequate technology. Full-featured ERP and CRM solutions are financially out of reach, and many companies do not have the technology know-how required to make the best of the software they already own. Cloud solutions and Software as a…
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Field Service Workers

Improving Customer & Technician Experience by Leveraging Robust Work Order Functionality in Dynamics 365 Field Service

Any service professional who has ever delivered services in the field appreciates the value of having a truly robust work order to work from. The most important tool for any service professional is information, about their customer, about the unit or units under repair, about the initial problem report, about the service history of the…
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Power BI Simulation for Field Services

Power BI Simulation for Field Service

Over many years and countless conversations with field services clients, we’ve found the drivers behind these businesses incredibly compelling. For example, how they design their business models to drive performance and profitability – despite all of the moving parts in the mix: service techs and their time, of course, but also parts, labor, fuel, and…
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Microsoft Dynamics for field service

Improved Scheduling and Dispatching Increase First-Time Fix Rates for Commercial HVAC Firms

Low first-time fix rates on service incidents are a major headache for commercial HVAC firms. In addition to upset customers, extra costs are incurred as technicians go back to customer sites again—and maybe even a third time—to remedy the situation. Some cases of failed first-time fixes occur when technicians arrive too late in the day—perhaps…
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