If you want to grow your business, the first step is traditionally considered to be sales. But that’s not just about bringing in new clients, it’s also about upselling, cross-selling, and renewing your existing base. The second and third steps – service and support – are focused on retaining your new and existing clients by providing superior service and support.
You might even contemplate reversing the order of those steps, because if you don’t have the ability to provide superior service and support, there’s no point in bringing in those new clients if they won’t stick with you.
But what if there was a single software solution for small and mid-sized companies like yours that could deliver smarter selling along with service and support to delight all of your clients?
Microsoft Dynamics 365 Business Central
Microsoft Dynamics 365 Business Central is an all-in-one business management solution that helps you connect your financials, sales, service, and operations to streamline business processes, improve customer interactions, and make better decisions. The ERP solution is designed to help businesses deliver value at multiple touch points, boost sales productivity, and deliver exceptional service.
Delivering value at every touch point
Prioritize sales leads based on revenue potential. Keep track of all customer interactions and get guidance on best upsell, cross-sell, and renewal opportunities throughout your sales cycle.
Boosting sales productivity
Accelerate the quote-to-cash process. Act quickly on sales-related inquiries, manage service requests, and process payments—all from within Outlook.
Delivering exceptional service
Gain a comprehensive overview of your service tasks, workloads, and employee skills to effectively assign resources and accelerate case resolution.
Want to learn more about the benefits of a Dynamics 365 Business Central implementation and the features that promote both smarter selling and better relationship? Watch this.