Dublin, OH, June 20, 2016 — Socius, an award-winning business consulting company specializing in providing solutions from Microsoft Dynamics and other leading vendors of ERP, CRM, and Business Intelligence applications, today announces the launch of its Field Service Practice featuring Field Service capabilities for Microsoft Dynamics CRM – an end-to-end software and services solution that allows organizations to better manage and deliver field-based service to their customers on a global basis.
Socius, a Gold Certified Microsoft Partner and 19-year member of the Microsoft Dynamics Inner Circle, will begin offering Dynamics CRM Field Service capabilities on June 20, along with Socius’ award-winning support.
New with Microsoft Dynamics Spring 2016 Wave, Field Service capabilities for Microsoft Dynamics CRM work seamlessly on mobile. This addition allows Microsoft Dynamics CRM users to monitor and change the schedules and dispatch of service representatives in real time. The service board assists in the management of automated routing, service agreements, inventory, social and collaboration, customer communications, and the complete customer lifecycle.
“Field Service bridges the gap between the company and the customer, and it does so in real time,” said Jeff Geisler, CEO and Senior Managing Director of Socius. “Within Microsoft Dynamics CRM, field service capabilities are mobile-friendly, allowing field service representatives to input information on the spot, ensuring no data is lost. Employee efficiency and customer happiness will improve intrinsically. We are proud to add this new component to our suite of CRM solutions.”
“Microsoft Dynamics CRM has introduced new and enhanced capabilities that help drive service productivity for field service employees through deep processes for field service delivery and project service automation,” added Jim Hare, Global Sales Director, Microsoft Dynamics CRM. “We’re pleased that we have a long-trusted partner in Socius offering this groundbreaking software.”
Socius leverages its technology solutions in industries ranging from manufacturing and distribution to professional services, healthcare and financial services. To learn more about how Socius can help your business leverage technology, visit www.socius1.com.
Socius (www.socius1.com) is a strategic business consulting partner that provides comprehensive business management solutions to help companies leverage technology to fuel their growth and profitability and compete more successfully in today’s economy. As a Gold Certified Microsoft Partner, a Sage Authorized Partner, and a NetSuite Partner, Socius represents the most trusted accounting, enterprise resource planning (ERP), customer relationship management (CRM), and business intelligence and analytics technologies on the market. Backed by over 30 years of award-winning experience, Socius proudly serves clients throughout the country from its headquarters in Dublin, Ohio, and its 28 additional locations.
For more information, contact: