Creating a Solid Foundation for a Distributed Workforce

Remote WorkerWorking within the four walls of the main office can sometimes make your employees feel ‘trapped,’ yet for those on the road or working from home, they can feel cut off from being able to complete their work effectively. There are strategies that use the available technology to help small to midsized businesses who have a widely-dispersed workforce be able to work efficiently. The idea of creating a mobile or decentralized workforce is to be able to work as if everyone was working in the same office with access to the same information in order to get work done quickly and efficiently.

Using Your Sage 100 ERP System

With a mobile workforce, it is vital that they are all able to remotely access information on your business system in order to remain productive. There are a variety of solutions that are available to configure your Sage ERP system to accomplish this objective. There are two categories that your workforce can be classified into in order to access important information: full time operators and part-time users.

Full-Time Operators are ones that are trained on the system and require full access to all features in order to process regular transactions. These are the employee who would need to use the system as if they were sitting in the main office. These solutions go beyond just what is available on your Sage 100 ERP system, they have access to applications like email, Word, Excel, etc.

Part-Time Users are the workers who only need occasional access to Sage ERP. These users are not heavy processors and usually only need to reference information.

Important Features and Opportunities

CRM Mobile eBookThere are tremendous opportunities available for businesses who are able to take advantage of a distributed workforce. Small businesses who successfully decentralize their operations are able to compete with larger companies while still remaining agile and keep their costs down.

For your traveling  sales force, Sage CRM solutions offer features that provide up-to-the-minute information. Pretend an employee is on a business trip around the world a customer calls the main office asking to speak with him/her. With a traditional telephone line, it would not only cost you a lot to get the proper equipment to route the call but it would also take a lot of time to set up and connect. But with web-based Virtual Phone systems and Voice over Internet Protocol (VoIP), you can easily route called to a home office or cell phone anywhere in the world and it appears to the caller as if they are calling the main office!

With advancements in today’s technology, there are incredible opportunities available to let small and medium businesses improve their connectivity, increase effectiveness of their sales teams and other traveling employees.


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