New IBM Study Says CIOs Have a New Boss – The…

CIOs realize importance of #customercare in new @IBM Study

New IBM Study Says CIOs Have a New Boss – The…

A newly-released report from IBM’s Institute for Business Value shows that top CIOs are moving from a focus on the back-office to the front-lines as customer engagement and customer experience become key to future business strategies. The report is based … Read More


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