A Day in the Life with Microsoft Dynamics CRM 2013 – Customer Care

A Day in the Life with Microsoft Dynamics CRM 2013 – Customer Care

Tomorrow, SBS Group will present the first segment of the four part Day in the Life series, as we take you through the new features of Microsoft Dynamics CRM 2013. Every CRM user has different needs and goals. Those in sales are looking to track their pipeline and create workflows for various opportunities, while mobile users may have a greater need for quick reporting tools and customized dashboards.

The focus of the first part of the series will be on Customer Care. We are here to serve our customers and provide them the best support and experience we can offer. Unfortunately, very few organizations have the time or resources to continuously stay abreast of all customer needs.

What Microsoft Dynamics CRM 2013 can do is help efficiently manage our time by providing swift and simple customer organization. Through CRM 2013, our expert, Talina Galloway, will demonstrate how to put together service schedules based on customer preferences, create cases based on past customer experiences, and use workflows to automate follow-up tasks.

Microsoft Dynamics CRM 2013 was developed with the intention of making life easier on the user, to provide better support and care for the customer. Join us tomorrow, March 12th from 2-3pm EDT to dive deeper in CRM 2013 and view a demo of the new features in the new environment. You can register here.


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