By Binary Stream, Canadian Microsoft Gold Certified Partner
Your business is successful thanks to the team of experts you have assembled in the office, loyal customers, and strategic business partners. Don’t forget to include your trusted software vendors (ISV) or reselling partners (VAR) that keep your business management software solutions running smoothly. Without the control and insight from your enterprise resource planning (ERP) solution, and the support of your software team, you may not have the visibility you need to position your business for growth.
Your ERP solution is vital to maintaining tight control over financials, inventory, supply chain, and other core business operations. The right ERP solution can deliver real-time insight that you can leverage to your advantage – optimize cash flow, maintain leaner inventory levels, and improve productivity, as well as profitability. In “Greater than the parts – Harness the power of your Microsoft Dynamics ISV and VAR relationships,” published by Binary Stream, there are six key parts to establishing strong relationships with your software team. Check out the first three points below and download our eBook to read more:
- Communication and collaboration: The relationship with your ISV/VAR doesn’t end once your ERP is deployed. The only way to make sure your team is using the software properly is with adequate training opportunities. In addition, follow up technical support can ensure that the software is running as quickly and smoothly as possible. You should be comfortable asking questions and getting the answers you need in order to use your ERP to its fullest potential, now and months or even years down the road.
- Establish trust: You should feel like you are working with experts who know your ERP solution inside-and-out. Ask for examples about how your chosen solution works for other businesses similar to yours and discuss both the challenges and resolutions encountered during similar implementations.
- Tackle challenges together: There may be times when your ERP implementation isn’t going as smoothly as anticipated. When issues arise, you and your software provider should be able to work together toward resolution. Tell them what you expect, ask them what they suggest, and work together to find an appropriate solution.
A long-term relationship with your ISV/VAR can work to your competitive advantage. They can keep you up-to-speed with the latest software updates, suggest ways to improve your ERP solution, and can make sure that your ERP solution grows and changes along with your business growth. Learn how to harness the power of your ISV and VAR relationships.