2013 CRM Benchmark Report

CRM Spring Wave The Numbers to Build a Financial Business Case for CRM

Nucleus’s CRM Benchmark Report provides all the numbers needed to build the business case for the three core pillars of CRM: sales, marketing, and customer service automation.

Complete the form to download the CRM Benchmark Report for 2013


  1. […] Before you can feel sure about implementing a particular CRM solution, you need to know that you are making the right move implementing a new CRM system in general.  The independent analysis firm, Nucleus Research, recently found that 70% of companies realize a positive ROI on their CRM deployments.  This study also showed that 87% of companies reported benefits from sales force automation, 95% benefited from marketing automation, and 97% benefitted from customer service automation made possible through their CRM systems.  Learn more in the 2013 CRM Benchmark Report:  http://128.de7.myftpupload.com//2013-crm-benchmark-report/ […]

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