As you may have heard, Sage Software has recently made changes to its ERP support plan offerings. Upon renewal, and moving forward, clients will have the choice to select from the Sage Silver Business Care Plan or the Sage Gold Business Care Plan (Sage Bronze plans have been discontinued).
Clients previously on the Bronze plan will automatically receive the Sage Silver Plan unless the Sage Gold Plan is specified. Based on the value and the benefits available, such as unlimited support and anytime learning courses, the Socius recommendation for many of our clients is the Sage Gold Plan option.
Below is an outline of each Sage ERP Business Care Plan and what Sage includes:
|Silver Plan||Gold Plan|
|Product version upgrades and enhancements||Unlimited||Unlimited|
|Sage Online Knowledgebase 24×7 access||Yes||Yes|
|Expert Sage Support Team access via phone or online||5 cases per year*||Unlimited|
|Priority access to phone analyst support||Yes|
|Extended support hours (5 a.m. to 6 a.m. and 5 p.m. to 8 p.m. PST)||Yes|
|Upgrade Planning Assistance||Yes|
|Anytime Learning courses||10% discount||Unlimited|
|Real-time training||20% discount|
|Sage Summit Conference Registration||$100 discount||$200 discount|
|Multi-year subscription savings||Yes||Yes|
|Up to 15% discount|
on various Sage 100
*Option to purchase additional cases if needed
**Software cost savings applies to purchases of Sage 100 ERP modules and users, and excludes third party products
As your renewal date approaches your Socius Account Manager will work with you to assist you in your decision making process to ensure that you have the Sage Business Care Plan that will support your organization’s growing needs.
As always Socius is committed to providing you with superior service. If at any point, while working directly with Sage, you need additional support services please do not hesitate to call your Socius Account Manager to schedule time with one of our consultants.
Socius’ support charge is $176.00 for all support calls resolved in less than one hour. Support calls that require more than one hour to resolve will have the total time calculated and billed at our standard hourly rate. Additionally, should Socius find it necessary to contact Sage for their assistance in resolving your support question, Sage will require use of one of your company’s five support cases if the Silver Business Care Plan has been purchased. Should all your company’s cases be depleted, Sage will require additional cases to be purchased (Sage currently offers a five case pack for $995.00). Clients who have opted for the Gold Business Care Plan are not impacted by this Sage support policy as this plan covers unlimited support with Sage. Should you have any questions or concerns regarding the new support services, please do not hesitate to call your Socius Account Manager.