Microsoft Software Service Plans

When investing in Microsoft Dynamics, enrolling in a service plan is critical to your success. Select the service plan that best fits your needs. Your plan, along with the services that Socius provides as your Microsoft partner, can give you the winning combination for helping you and your team succeed.

Service Plans for Microsoft Dynamics GP and Microsoft Dynamics SL

Business Ready Enhancement PlanBusiness Ready Advantage Plan
Business Ready Advantage Plus Plan
Product Releases, Service Packs, Hot Fixes, and Tax and Regulatory UpdateXXX
CustomerSource AccessXXX
Knowledge BaseXXX
Unlimited Online TrainingXXX
Transition Investment CreditsXXX
Protected List PriceXXX
Support Incidents 3 Hour ResponseResponse time based on severity of issue
(2-8 hours)
24×7 Problem Resolution Support (Severity A cases)
Managed ForumsXX

Service Plans for Microsoft Dynamics AX and Microsoft Dynamics NAV

Business Ready Enhancement PlanBusiness Ready Advantage Plan
(not available)
Business Ready Advantage Plus Plan
Product Releases, Service Packs, Hot Fixes, and Tax and Regulatory UpdateXX
CustomerSource AccessXX
Knowledge BaseXX
Unlimited Online TrainingXX
Transition Investment CreditsXX
Protected List PriceXX
Support IncidentsUnlimited
24×7 Problem Resolution Support (Severity A cases)
Managed ForumsX

Service Plans for Microsoft Dynamics CRM

Business Ready Enhancement PlanBusiness Ready Advantage Plan
Business Ready Advantage Plus Plan
Product Releases, Service Packs, Hot Fixes, and Tax and Regulatory UpdateXXX
CustomerSource AccessXXX
Knowledge BaseXXX
Unlimited Online TrainingXXX
Transition Investment CreditsXXX
Protected List PriceXXX
Support Incidents 6 (Annual)Unlimited
24×7 Problem Resolution Support (Severity A cases)
Managed ForumsXX

Click on the appropriate service plan for a fact sheet that includes additional information:

  • [download id=”5″]
  • [download id=”6″]
  • [download id=”7″]

As your renewal date approaches your Socius Account Manager will work with you to assist you in your decision making process to ensure that you have the Microsoft Dynamics Service Plan that will support your organization’s growing needs.

As always Socius is committed to providing you with superior service. If at any point, while working directly with Microsoft, you need additional support services please do not hesitate to call your Socius Account Manager to schedule time with one of our consultants.


Leave a Reply

Your email address will not be published. Required fields are marked *

X