Microsoft Software Service Plans

When investing in Microsoft Dynamics, enrolling in a service plan is critical to your success. Select the service plan that best fits your needs. Your plan, along with the services that Socius provides as your Microsoft partner, can give you the winning combination for helping you and your team succeed.

Service Plans for Microsoft Dynamics GP and Microsoft Dynamics SL

Business Ready Enhancement Plan Business Ready Advantage Plan
Business Ready Advantage Plus Plan
Product Releases, Service Packs, Hot Fixes, and Tax and Regulatory Update X X X
CustomerSource Access X X X
Knowledge Base X X X
Unlimited Online Training X X X
Transition Investment Credits X X X
Protected List Price X X X
Support Incidents  3 Hour Response Response time based on severity of issue
(2-8 hours)
24×7 Problem Resolution Support  (Severity A cases)
Managed Forums X X

Service Plans for Microsoft Dynamics AX and Microsoft Dynamics NAV

Business Ready Enhancement Plan Business Ready Advantage Plan
(not available)
Business Ready Advantage Plus Plan
Product Releases, Service Packs, Hot Fixes, and Tax and Regulatory Update X X
CustomerSource Access X X
Knowledge Base X X
Unlimited Online Training X X
Transition Investment Credits X X
Protected List Price X X
Support Incidents Unlimited
24×7 Problem Resolution Support  (Severity A cases)
Managed Forums X

Service Plans for Microsoft Dynamics CRM

Business Ready Enhancement Plan Business Ready Advantage Plan
Business Ready Advantage Plus Plan
Product Releases, Service Packs, Hot Fixes, and Tax and Regulatory Update X X X
CustomerSource Access X X X
Knowledge Base X X X
Unlimited Online Training X X X
Transition Investment Credits X X X
Protected List Price X X X
Support Incidents  6 (Annual) Unlimited
24×7 Problem Resolution Support  (Severity A cases)
Managed Forums X X

Click on the appropriate service plan for a fact sheet that includes additional information:

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As your renewal date approaches your Socius Account Manager will work with you to assist you in your decision making process to ensure that you have the Microsoft Dynamics Service Plan that will support your organization’s growing needs.

As always Socius is committed to providing you with superior service. If at any point, while working directly with Microsoft, you need additional support services please do not hesitate to call your Socius Account Manager to schedule time with one of our consultants.


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