One of the newer social features now available for Microsoft Dynamics CRM is Activity Feeds. The new feature will allow you to start building your internal social CRM which can help increase user collaboration and communication. CRM Activity Feeds provide real time notifications and quick sharing of information that the team cares about via quick and short updates. Activity Feeds enable a user to follow and listen in on important activities that take place around people, accounts, contacts, leads and opportunities.
Feed status updates can be posted manually by users or automatically based on pre-defined system rules through a workflow. Activity Feeds can also be posted to by external applications through the Microsoft Dynamics CRM web services API. They also expose Microsoft Office Lync real-time presence functionality so that users can initiate communication activities such as instant messaging, phone calls and emails.
Microsoft Dynamics CRM Activity Feeds will work with all deployment models for Microsoft Dynamics CRM including on-premise, Microsoft Dynamics CRM Online and partner-hosted.
For CRM Online customers, if you started your subscriptions after October 25, 2011, you already have this feature installed. Simply go to the “What’s New” area of the Workplace section.
If you started your subscription or created a trial instance prior to the release date, you can import the solution from the Dynamics Marketplace.
For on-premise customers, this feature was released in the November 2011 service update (rollup 5 or higher) and can be downloaded online.
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